Digital Handsets The Samsung handset range offers a wide variety of easy to use, ergonomic terminals, suitable for use with Samsung OfficeServ communication solutions. IP Handsets Use OfficeServ's converged IP telephony functionality to reduce your telephone call costs and connect home workers or branch offices no matter where they are located.       ISDN The Samsung OfficeServ allows connection to digital telephone lines (i.e. ISDN-Integrated Services Digital Network) offering a number of benefits to your business.     Indial With Direct Indial, every extension or department can be allocated a unique telephone number for callers to bypass reception and dial direct.   Automated Attendant The auto attendant can answer multiple calls simultaneously, prompting external callers to enter their choice of destination for direct connection, without the need for a receptionist.     Automatic Call Distribution ACD is an advanced feature which provides sophisticated management of incoming calls, ideal for departments which operate as a call centre, ie sales/order taking, accounts, help desk.   Least Cost Routing LCR automatically selects the appropriate outside line, or selects from different carrier networks for local, long distance, fixed to mobile and international calls. Call Management Advanced Call Management software that easily integrates with all Samsung telephone systems, providing historical and real time reporting of call information.       Voicemail The Samsung range of integrated voicemail solutions provides advanced call processing solutions that are simple to use and puts the user in control.     DECT cordless DECT Cordless takes office telephony into new areas, giving your staff complete freedom to move around the office, while still being able to make and take calls.   Computer Telephony Integration CTI provides you with a link between two previously separate systems, your telephone system and your PC.   IP Telephony Use OfficeServ's converged IP telephony functionality to reduce your telephone call costs and connect home workers or branch offices no matter where they are located.   Multi-site Networking If your organization has more than one branch, Samsung offers you access to a range of powerful options to significantly cut costs and improve customer service. Hospitality Responsive, personalised customer service is particularly important in the hospitality industry and therefore Samsung has a range of hospitality applications.