Networking
The true power of the OfficeServ 500 lies in its
enhanced networking technology. Offering you a
range of powerful options to link systems and
share functionality across multiple sites
through the internet , the OfficeServ 500 is the
ideal private business networking solution based
on IP technology. OfficeServ 500 also allows to
link system using by Q-sig which is an
international, open protocol and it enables
compatible telephone systems to be integrated
across multiple locations.
Moving Office
The OfficeServ 500 allows extensions to be
deployed both locally and remotely through the
LAN or virtual private network (VPN) services
for remote workers and it also offers complete
transparency for all telephone features for
remote extensions.
Call Management
OfficeServ 500 gives you sophisticated
call-handling facilities to optimize service to
callers. When a group receives a call, the
OfficeServ 500 will direct the call to the first
available person in that group. If no assistance
is available and the call is held in a queue,
the system will play a message to the caller,
reassuring them of prompt attention as soon as a
call handler becomes free. System flexibility
enables group supervisors to monitor the status
of all incoming calls, and to bring the staff in
and out of a group as necessary.
Simple, effective
operator functions
The OfficeServ can also allow pre-programmed
messages to be sent and displayed on the LCD
screen of display keyphones so that operators or
their supervisors can continue to communicate
whilst involved in a call. In addition,
individual operators can also leave their
terminals with a station message so that any
internal caller receives a text message showing
the status of the operator (e.g. out to lunch,
on holiday etc).
Least Cost
Routing and System Management
The OfficeServ 500 provides a comprehensive
variety of management data, including cost
reports and full details of inbound and outbound
calls. It can be programmed to restrict certain
types of calls (e.g. premium rate, mobile or
international numbers), helping to eliminate
unauthorized telephone use and minimizing bills.
Reports and
statistics
OfficeServ 500 offers report and statistics
through RS-232 and LAN and it includes
-
Total calls
-
Number of calls
waiting
-
Average queue
time and longest wait
-
Number of times
all agents were busy
-
Average ring
time before answer
-
Average service
time after answer
Branching out
with VoIP
The internet is revolutionizing the way business
operates, opening up a whole world of
information and opportunities. The OfficeServ
500 is at the forefront of this communications
revolution, providing Voice over Internet
Protocol (VoIP) functionality.
DECT
Compatibility - The Freedom To Move
Utilizing the power of the OfficeServ 500,
DECT(digital cordless) handsets give you the
functionality of the OfficeServ 500 with the
freedom to move around the office, knowing that
people who need to contact you will still be
able to do so.
